Privacy Policy
LAST UPDATED: DECEMBER 2025
Digital Green Foundation and its entities (“Digital Green”, “we” or “us” or “our”) want you to be familiar with how we collect, use and disclose Personal Information. This Privacy Policy describes our collection and processing practices in connection with Personal Information that we collect online and offline through:
By using the Services, you may elect to disclose Personal Information on message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, Apps and Our Social Media), or through which you are able to send messages through the Services. Please note that any information you post or disclose in this context will become public and may be available to other users and the general public.
- Our websites (“Websites”);
- The software applications made available by us for use on or through computers and mobile devices (“Apps”);
- Our social media pages, including without limitation Facebook, X, LinkedIn, Instagram, and YouTube (“Our Social Media”);
- HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you (“Emails”); and
COLLECTION AND PROCESSING OF PERSONAL INFORMATION
Collectively, we refer to the services provided through the Websites, the Apps, Our Social Media, emails and other communications, and Offline Interactions as the “Services.” Personal Information “Personal Information” is information that identifies an individual or relates to an identifiable individual. We may collect the following categories of Personal Information:- Personal Information we may receive from you (please keep in mind that the type of information we collect is dependent on the product concerned).
- Name & Contact Details: Such as first and last name, title, prefix, email address, and telephone number.
- Identity information: Such as driver’s licenses, identity cards, government issued IDs, passports, or professional or trade-related information and proof of residential address.
- Demographic Information: Such as gender.
- Organization Contact Details: Such as name of employer or affiliation, job title, organization email address, organization telephone number, organization postal address, country of business.
- User Content: Such as reviews about our technology products and trainings that we have provided to you, and other content you may create or share with us during our relationship, including posts on Our Social Media.
- Preferences: Such as language, interests, and other feedback/preferences that you might express during your use of our Services.
- Marketing Data: Such as your choices regarding our newsletters, surveys, and other marketing/advertising displayed or provided to you, and preferred methods of such promotional communication.
- Relationship History: Such as details of your communications, donations, or interactions with us.
- Visitor and Event Information: Such as dietary restrictions, travel, and accommodation details, issued identification pass to access the premises, and other details specific to a particular in-person training that you share with us.
- User Photographs and Videos: Such as photos and videos submitted by you while using our Services.
- Recordings: Such as audio and/or video recordings of online or in-person trainings.
- Location data: If you choose to share your device location with us when you use our Apps. This may include precise geolocation, if you choose to share it.
- IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address when using our website.
- Social Media Information: Such as profile pictures, social media account ID, and other social media profile information, including lists of friends/followers on social media.
- Event Photographs and Videos: Such as photos and videos taken at one of our trainings.
- CCTV and Site Security Information: Such as images or video footage captured or recorded by CCTV and other security measures on our office premises.
- Device Information: Such as information about your devices and your use of our Services, including your interactions with our chatbot. This includes data obtained through cookies and similar technologies, as described in the section titled ‘Other Information.’
PROCESSING OF PERSONAL INFORMATION
We and our service providers use Personal Information for the following purposes:- Providing the functionality of the Services. To verify your identity and information; responding to your inquiries and fulfilling your requests, such as when you contact us (e.g., when you send us questions or comments, or when you request other information about our Services); to send you administrative information, such as information regarding the Services and changes to our terms, conditions and policies; to allow you to send Services related content to another person through the Services, if you choose to do so.
- Operations and general business. To administer online Services (including troubleshooting and diagnostic testing, conducting performance analyses of our systems and Services, testing new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and the hosting of data); to facilitate reorganizations and restructurings of our organization (including prospective changes).
- Visits, trainings, fundraisers, and other events. To facilitate and participate in trainings, fundraisers, and events, including welcoming guests and visitors to our premises.
- Solicitations. To send you our newsletters, publications, and mailings related to our trainings, technology products, or donation opportunities that we think may be of interest to you; to fulfill your event registration requests and provide services, including the provision of trainings and other events; to send information about our Services and other news about us.
- Relationship building and engagement. To facilitate and respond to any social sharing and posts on our Service.
- Personalizing the Services. To personalize our interactions with you and provide you with information and/or services tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you, and tailoring, measuring and improving our promotional campaigns. This includes your use of the Apps’ leaderboard features. Please see the Supplemental Privacy Policy for the Recognition Program for additional information on the Apps’ leaderboard.
- Improving and developing new technology products and Services that we may provide to you. To conduct data analysis, for example, monitoring and analyzing usage of Services and using data analytics to improve the efficiency of our Services, including our chatbot; to develop new Services; to consider ways for enhancing, improving, repairing, maintaining or modifying our current Services; to identify usage trends, for example, understanding which parts of our Services are of most interest to users; to determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and to operate and expand our activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
- Aggregating and/or anonymizing Personal Information. To aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information.
- Preventing fraud and maintaining security. To conduct audits, verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; to monitor for and prevent fraud; for security purposes, including system security and on-site security of our premises.
- Fulfilling our legal and compliance obligations.
- To fulfill our legal and compliance-related obligations, as described in the section titled ‘Other Disclosures’, including complying with applicable laws; to comply with legal processes; to respond to requests from public and government authorities; to meet national security or law enforcement requirements.
- To enforce our terms and conditions and standards; to protect our operations; to protect the rights, privacy, or our property; to respond to auditors; to allow us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain.
- Emergency and incident response. To ensure the safety of on-site personnel and visitors; to respond to, handle and document on-site accidents and medical and other emergencies; to actively monitor properties to ensure adequate incident prevention, response and documentation (including CCTV); to request assistance from emergency services; to send notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.).
| Recipients | Purpose |
| Digital Green entities |
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| Implementation partners who assist us with, for example, user acquisition, onboarding, trainings, and outreach activities |
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| Website hosting service providers |
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| Information technology and related infrastructure service providers |
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| Email delivery service providers |
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| Advertising networks |
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| Analytics and chatbot providers for our Services |
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| User survey providers |
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| Subject-matter information and analysis providers, such as providers of weather forecasts and providers of image-based plant pest and disease identification |
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| Law enforcement, public, regulatory and government authorities, courts, or tribunals |
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| Emergency services |
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| Auditing service providers and other professional advisors, such as accountants, actuaries, experts, consultants, lawyers, banks and financial institutions |
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| Other services, including, without limitation, our Social Media Pages |
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Other Disclosures
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so, as set out in further detail below:| Purpose | Further Detail |
|---|---|
| To comply with applicable law and regulations | This may include laws outside your country of residence, which could give rise to a legal obligation requiring us to process your Personal Information. |
| To cooperate with public and government authorities and law enforcement, and for other legal reasons |
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| In connection with an organizational change | We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, assignment, transfer, or other disposition of all or any portion of our organization. Such third parties may include, for example, an acquiring entity and its advisors. You will be notified of any such change and of possible changes to the processing of your Personal Information in accordance with applicable law and the ‘Updates to This Privacy Notice’ section. |
OTHER INFORMATION
We and our service providers collect some information automatically, including through cookies, pixel tags, and similar tracking technologies. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual:- Browser and device information
- App usage data
- Information collected through cookies, pixel tags and similar technologies:
- Cookies and similar technologies. Cookies are pieces of information stored directly on your computer. Cookies and similar technologies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, interactions with our chatbot, unique identifiers, and traffic data. We use the information for security purposes, to power the interactive features of our Services (including our chatbot), to facilitate navigation, to display information more effectively, to personalize your experience, to develop and improve the performance, functionality, and design of the Services, and to help keep the Services free of bugs or errors. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals.
- Analytics. We use third-party analytics services, including Google Analytics, which use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. These services collect and analyze user interactions with the Services, such as screens visited, pages and content viewed, screen actions and gestures such as taps, clicks, and scrolls, as well as browser and device details including type, version, model, and operating system. These services may also collect information regarding the use of other websites, apps, and online services.
- Invisible reCAPTCHA. We use Google’s invisible reCAPTCHA application on our Services in order to protect against spam and other automated abuse. The reCAPTCHA tool may make use of cookies, as well as such other information as IP address, date, time, language, screen size and resolution, and mouse movements. The use of the reCAPTCHA tool and information collected through it are subject to Google’s privacy policy, available at https://policies.google.com/privacy and Google’s terms of service, available at https://policies.google.com/terms?hl=en.
- Location data. We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services and content. If you allow it in your device settings, we may collect precise geolocation when the Apps are operating in the foreground and the background on your device. If you deny or disable the use and/or sharing of your device’s precise geolocation, we may still derive your approximate location (such as city or region) using your IP address or other device signals.
- Demographic information and other information provided by you that does not reveal your specific identity
- Information that has been aggregated in a manner such that it no longer reveals your specific identity
- Through your browser or device:
- Through your use of our Apps
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you are affiliated with us as an extension agent or other partner);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
- To cooperate with law enforcement or public, regulatory and government authorities: If we receive a preservation order or search warrant, related to your Services account, we will preserve Personal Information subject to such order or warrant after you delete your Services account.
- To pursue or defend a legal action: We may retain relevant Personal Information in the event of a legal claim or complaint, including regulatory investigations or legal proceedings about a claim related to your Personal Information, or if we reasonably believe there is a prospect of litigation (whether in respect of our relationship with you or otherwise) for up to 10 years after the dispute has been settled or decided by a court or tribunal from which there is no further right of appeal.